FAQ Page

Frequently Asked Questions – Taqwa Enterprises

Welcome to the Taqwa Enterprises FAQ page! Here, you’ll find answers to common questions from our collection of our products and services,  We cover a range of topics, including orders and shipping, returns and exchanges, product information, account and technical support, and general information. If this doesn’t answer your question please feel free to contact our Exceptional Customer Service Team for more information.

What is Taqwa Enterprises LLC?
Taqwa Enterprises LLC is an online retailer offering a wide range of high-quality products to customers across various categories. Our business operates exclusively online, ensuring that our website is accessible 24/7 for your shopping convenience. Whether you’re looking for the latest gadgets, home essentials, or personal care products, we’ve got you covered with a vast selection that caters to all your needs.

How can I contact customer support?
If you need to reach out to our customer support team, you have several options:

• Phone: You can call or message us at +1 (586) 345-3494.
• Live Chat: Chat with our service team during the office hours.
• Contact Form: Visit the contact page on our website and fill out the form with your inquiry.
• Email: Send us an email at Contact@taqwaenterprise.us.

Do you have a physical store?

No, we do not have a physical store. Our operations are entirely online, allowing us to serve customers around the clock from the comfort of their homes. This approach not only provides greater flexibility for our customers but also enables us to offer competitive pricing and a streamlined shopping experience. You can browse our extensive catalog and make purchases at any time, day or night, from anywhere in the world.

Where do you ship from?

We ensure prompt and secure delivery of your items, no matter where you’re located. All orders are shipped from our office/warehouse located at: Taqwa Enterprises
36956 Gregory Drive,
Sterling Heights, MI 48312.

If you can’t find the answer you’re looking for, don’t hesitate to contact us by live chat from the website, or by calling or texting on our phone number: +1(586) 345-3494, by email: contact@taqwaenterprise.us or by filing out the contact us form on the contact us page.

What are your customer support hours?

Our dedicated customer support team is available to assist you during the following hours:

• Monday to Saturday: 9:00 AM – 5:00 PM
• Sunday & Holidays: Closed

We take pride in offering extraordinary customer service, and our team is here to help with any questions or concerns you may have. Whether you need assistance with a product, help with placing an order, or guidance on returns, we’re just a phone call or email away.

Orders and Shipping

• How can I place an order?
  Placing an order is simple. Browse our collections, select the items you want, choose the size and color, and add them to your cart. Once you’re ready, click on the cart icon and proceed to checkout. Follow the instructions to complete your purchase.
• What payment methods do you accept?
  We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), Stripe Pay, Apple Pay, Google Pay, PayPal, PayPal Pay Later, Affirm, Klarna, Woo Pay and other secure payment gateways.
• How long is your processing time?
  Our order processing time is from 0 – 1 day Monday – Saturday, Closed on Sunday & legal holidays, order cut off time is 3 pm easter standard time.
• How long will it take for my order to arrive?
  Shipping times vary based on your location and the shipping method selected at checkout. Typically, orders within the US are delivered within 2-7 business days. International shipping may take 2-15 business days. Please visit our shipping policy page for more details.
• Do you charge for shipping?
  We offer free shipping within the United States for orders weighing up to 3 lbs. For orders exceeding this weight, shipping charges will apply and be calculated during checkout. Additionally, we provide free shipping on all orders of $200.00 or more.
• Do you charge for international shipping?
  Yes, we charge for all international shipping. This includes customs fees, taxes, and any applicable legal fees. All charges will be clearly outlined at checkout.
• Can I track my order?
  Yes, once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package. You can also come to our website and click the Order Tracking and follow the instructions.
• Do you offer local pickup or Delivery?
  Yes, Since we do not have a physical location but we offer a convenient local pickup option for customers in select areas. Choose the “Local Pickup” option during checkout, and we’ll notify you when your order is ready for pickup, also we will arrange a time and a safe place to pick it up. We also provide local delivery with 5 mile radios of our office free of charge. If its more than 5 miles there will be a small delivery fee charged.

Returns and Exchange

• What is your return policy?
  We want you to be completely satisfied with your purchase. If you’re not happy with an item, you can return it within 30 days of receipt for a full refund or exchange. Items must be in their original condition, unworn, unused and with all tags attached. For more details, visit our return policy page.
• Can I return a product if I’m not satisfied?
  Absolutely. If for any reason you are not satisfied with your purchase, please contact us at returns@taqwaenterprise.us within 14 days of receiving your order. Our team will guide you through the return process and work to resolve the issue to your satisfaction. Please ensure that the product is returned in its original condition, including the packaging, accessories, and any documentation. Once we receive the returned item, we will process your refund or exchange promptly.
• What is your customer satisfaction guarantee?
  At Taqwa Enterprises, we are fully committed to your satisfaction. If you are not completely happy with your purchase or our services, please contact us right away. We will do everything in our power to address your concerns and make things right. Our goal is to ensure that every customer is completely satisfied, and we won’t rest until you are.
• How do I initiate a return or exchange?
  To initiate a return or exchange, please contact our customer service team at returns@taqwaenterprise.us. We’ll guide you through the process and provide you with further instructions.
• Are there any items that cannot be returned?
  Yes, certain items like personalized products, intimate wear, and final sale or clearance sale items cannot be returned or exchanged. Please refer to our return policy page for a full list of non-returnable items.
• Do you have any restocking fee?
  Yes, there will be 10% restocking fee deducted from your refund.
• How long does it take to process a refund?
  Once we receive your returned item, it usually takes 5-7 business days to process the refund. The refund will be credited back to your original payment method.

Product Information

• How do I know what size to order?
  We provide a detailed size chart for each product to help you choose the correct size. Please refer to the size chart on the product page before placing your order. If you’re unsure, feel free to contact us for assistance.
• What materials are your clothes made of?
  Our clothing is made from high-quality materials, including cotton, linen, silk, and blends that are both comfortable and durable. Each product page provides specific details about the fabric used.
• Do you offer custom tailoring?
  Yes, we offer custom tailoring services for select items. Please reach out to us through our contact form with your requirements, and we’ll do our best to accommodate your needs.

Account and Technical Support

• Do I need an account to place an order?
  No, you can check out as a guest. However, creating an account allows you to track your orders, save your information for faster checkout, and receive updates on new arrivals and promotions.
• How do I reset my password?
  If you’ve forgotten your password, click on the “Forgot Password” link on the login page. You’ll receive an email with instructions on how to reset your password.
• What should I do if I experience issues with the website?
  If you encounter any technical difficulties while browsing or placing an order, please try clearing your browser cache or using a different browser. If the problem persists, contact our technical support team by call or chat at +1(586) 345-3494 or through our contact form.

General Information & Contact Us

• Where are you located?
  Taqwa Enterprise is an online based but our office/warehouse at 36956 Gregory Drive, Sterling Heights, Michigan, 48312 USA. We operate as an online store, but we offer local pickup for customers in select areas.
• How can I contact customer service?
  You can reach our customer service team via phone call or text at +1 (586) 345-3494 email at contact@taqwaenterprise.us, Facebook at https://www.facebook.com/taqwaent/ or through our contact form. We aim to respond to all inquiries within 24 hours.
• Do you have a physical store?
  Currently, we operate exclusively online. However, we occasionally participate in local pop-up events where you can see and purchase our products in person. Follow us on social media to stay updated on our events.

We hope this FAQ page has answered your questions. If you need further assistance, please don’t hesitate to reach out to us. Thank you for choosing Taqwa Enterprises!